The results of a new study show that almost 40% of servers admit to adjusting the quality of their service based on the race of their customers, and just over 50% claim that they have seen their colleagues do so.

The study, published in the Journal of Black Studies, surveyed 200 servers at 18 different full-service chain restaurants in North Carolina. About 86% of these servers were white.

The survey also showed that 90% of those surveyed have participated in racially charged conversations among their co-workers. The beliefs that these conversations have brought out, which, the study says, fuel the prejudice displayed by the servers, are the ideas that black customers are neither as polite nor as generous tippers as are customers of other races.

Sarah Rusche, co-author of the paper, sees restaurant treatment as just another way that discrimination bleeds into our daily lives.

“’Tableside racism’ is yet another example in which African-Americans are stereotyped and subsequently treated poorly in everyday situations…Race continues to be a significant barrier to equal treatment in restaurants and other areas of social life.”

The sample size of these studies are never large enough to make hard and fast rules about how people behave, but it’s very telling that out of 200 servers, 80 of them admit to have treated a customer poorly because of race — that is far from insignificant. The problem is likely made worse by the pay structure for waiters and waitresses — since their pay is so dependent on tips, it’s rude, but perhaps more efficient, for servers to discriminate than to hope for the best.

Aside from boycotting establishments that have directly treated us poorly, however, what can we do about it? When I receive bad service, I tend to withhold or reduce the tip, which probably then allows servers to think that black people are bad tippers…where does the cycle end?

What do you think? Have you been discriminated against while dining out?

125 Comments

  1. HeadServer

    Why don’t you go wait tables…
    then write an article.

    It’s NOT a stereotype. TRUST ME. It’s a FACT that black people are CONSISTENTLY more rude, demanding, questioning, send things back, complain more, AND DEFINITELY tip less. And I have kissed a LOT of black asses. I still get shafted. It’s REVERSE racism, in my opinion. They’re taking the slavery issue to a new level. They go out to restaurants and feel entitled since a white girl has to wait on them. It doensn’t matter how great their service is (90% of the time), They will complain that the drink-wasn’t strong. The food- wasn’t good enough, and the bill-is too high.

    It’s sad. And it sucks for all parties involved.

    0
    • Shocked

      Headserver, you amaze me with your “facts”. Really???? Perhaps you need to find a new career path. Clearly your experiences have left you very bitter towards black people. I do not know if it is the area you are in our the restaurant you work at but you have VERY racist views and the really sad part is you do not realize how hateful you sound. My prayers go out to you that do not carry so much hate towards others.

      0
    • this is a waste of my time…i don’t know why i bother!

      0
Comments are moderated, please be respectful. View our policy.

Leave a comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Read previous post:
Close