Yelp can be a cesspool of complaints, but a recent study shows if you’re a minority business owner, you’re probably going to get more complaints because, racism, especially in New York City.
The Journal of Consumer Culture conducted the study and according to them, if reviews done in New York City are more critical of minority business owners.
With a study size of 7,000 reviews, the study’s authors from CUNY, looked at the reviews of ‘trendy’ restaurants in Bedford-Stuyvesant and Greenpoint neighborhoods of Brooklyn, and they found that 1056 reviews that focused on BedSty had adjectives such as dangerous,” “hood,” “ghetto,” and “sketchy”. Whereas the reviews from other neighborhoods like Greenpoint, used words such as “authentic” and “cozy”.
As someone who sometimes cringes when reading reviews, left by white people on black restaurants, you can always read between the lines when they use their ‘coded’ language. So nothing from this study really shocks me.
But I guess since gentrification is wide-spread, they really won’t have any minority businesses left to complain about eventually. Then they’ll be happy to get their ethnic food from a white owned business.